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Cyclewise Terms & Conditions

Contents

   •     Sale

   •     Prices

   •     Payment

   •     Gift Vouchers

   •     Order confirmation

   •     Delivery and Returns

   •     Back orders

   •     Price Match

   •     VAT charges

   •     Internet credit card facility

   •     Specification and pricing

   •     Safety statement

   •     Statutory rights

   •     Contact us

  

Sale

   •     Free delivery on all sale products applies to UK mainland addresses only.

   •     Sales items are sold on a first come first served basis.

   •     We cannot guarantee stock availability until the point of despatch. If an item is sold out we will endeavour to contact you within 72 hours.

   •     We only charge your account at the point of despatching the goods to you.

   •     Orders placed using Paypal will be debited at the time the order is taken.

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Prices

The prices in on web site include VAT and are accurate at the time of publishing. However, situations may occur where prices are incorrectly quoted as a result of circumstances beyond our control. In these situations you will be informed of the correct or revised price once your order has been received by us, and should you not wish to purchase the product at that price we will cancel that part of the order. In-store all items have a price tag attached which reflects the current retail price for that particular item. Errors and omissions excepted.

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Payment

We accept Visa, Mastercard, Switch. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, post or using our secure internet site. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.

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Gift Vouchers

Cyclewise sterling gift vouchers are available to buy in-store and on the website. They can only be redeemed in our UK stores. We regret that we are not able to redeem any vouchers online and they can only be redeemed through Cyclewise stores.

Gift vouchers will expire 12 months after purchase or last activity. Lost vouchers cannot be replaced. Gift Vouchers and Credit Notes are non-refundable.

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Order Confirmation

We will send you an email to confirm that we have received your order, then once all the goods are ready we will send a second email to confirm we have sent your goods.

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Delivery And Returns

For all Delivery and Returns information please click here.

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Back Orders

Occasionally, the item you've ordered may be on back order from the supplier. If this is the case, you will be contacted by phone or email with the option to cancel your order if you would rather not wait.

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Internet Credit Card Facility

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. If you feel in any way unsure about purchasing by credit card online, you also have the option of phoning or emailing us your order.

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Specification And Pricing

Every effort has been made to ensure accuracy throughout this website, however manufactures reserve the right to change specifications, features, prices and colours without prior notice.

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Safety Statement

All outdoor sport activities are potentially hazardous and we recommend that training on how to use products we sell is carried out by a qualified trainer.

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Statutory Rights

These Terms and Conditions do not affect your statutory rights as a customer.

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Contact Us

If you need to reach us, please email us on websales@cyclewise.co.uk, alternatively during business hours you can call on 017687 78711 or write to us at:

Cyclewise Whinlatter Ltd

Whinlatter Forest

Braithwaite

Keswick

Cumbria

CA12 5TW

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Delivery Information

(Subject To Availability Of Stock)

Standard orders usually take us 1-3 working days to organise and despatch, with delivery typically made within 3 working days of this.

Standard orders will normally be delivered via Royal Mail First Class parcel service and are made between 8am and 6pm, Monday to Friday. Smaller items will be posted through your letterbox, but for larger items a card will be left should you not be there to accept the parcel. We are happy to deliver to work addresses excluding PO Box numbers. In some instances, and at our discretion, we will upgrade to a traceable courier service at no extra cost to you.

Addressee signature will be required on delivery or, if not in, a neighbours signature where available and a card left with the addressee.

We offer an 'Express' service for items that are stocked in our warehouse. This is a traceable service delivered by our courier, UK Mail. Orders placed before 12.00 noon will be despatched that day for next day delivery. Orders placed after 12.00 noon on Friday will be despatched on the following Monday. Certain Highlands and Islands postcodes are exempt from this service.

All bikes that we ship our checked by a cytech qualified mechanic and then broken down ready for shipping in a bike box. We recycle these boxes from bikes that we get sent to do our best to help the environment so don't worry if the box on your door has different branding to what you expected.

 

Delivery Times

Delivery of orders to UK addresses typically takes 1-3 working days from when the order was placed, if the item is in stock in our dispatch centre or 2-5 working days if it's only available from our stores.

Bike delivery times are typically 1-2 additional days than other items due to having them checked.

 

Express Delivery Service

Need your items even faster? We're now offering express delivery options for items that are available at our dispatch centre* to most UK addresses. You'll find out if your item can be express delivered by using the stock availability checker on the product page.

The express option available:

   •     48 hr recorded delivery – for people who need to get the item the following day. Place your order before 12:00 and select this option in the checkout and you're guaranteed to get your item delivered within 48 hrs. Please note if you place an order before 12:00 on a Friday, you'll receive your order on Monday.

  

If you select an option after the cut off time it will arrive a day later.

Note - Express Delivery is not available to some Highlands and Islands locations, including the following postcodes: AB, BT, DD, DG, EH, FK, GY, IM, IV, JE, KW, KY, PA, PH, ZE.

* Unfortunately this excludes bikes as we need to spend time building them.

Express Delivery Charges:

   •     48hr recorded delivery - £4.95

  

Free Click & Collect From Store

Want to make sure that the products you're after don't sell out while you're heading to our store or just need somewhere to pick the items up from so you don't need to worry about signing for them? Why not use our new Click+Collect service.

All you need to do is enter your postcode into the stock availability checker on the product page to see if you can pick it up from somewhere near to you.

I want to Click+Collect the item what do I do?

The process for click and collecting the item is very simple - just add the item to your basket and checkout. You'll be asked if you want to Click+Collect the item and be given the option to choose the store you would like to collect the product(s) from.

I've placed my Click+Collect order what now?

Sit back and relax – we'll gather all the products into the store you're collecting them from. Once we have them ready you'll receive an SMS message and your card will be charged. All you need to do then is drop into our store with the card you placed your order with and the order confirmation email and we'll hand over your purchase(s).

If you don't turn up within 7 days – we'll send you a reminder that we have your purchases ready. After 10 days, if we do not hear from you, we'll refund you and return the items to our stock.

Standard Delivery Charges Uk

   •     UK Orders Under £30 - Charges relate to weight of products purchased.

   •     UK Orders Over £30 - FREE*

   *Delivery costs may differ for bike orders, see below.

Bike Delivery Uk

   •     UK Bike Delivery - FREE

Pre-Order: Don't Miss Out

Make sure you don't miss out on the latest products by pre-ordering them. These products are indicated with a badge. To place a pre-order simply add the product(s) to your basket and proceed with the order as normal. Once the order is placed you'll receive an email from one of our customer service team letting you know when to expect the product. Typically this is around two weeks though it can be longer. In the event that the timescale isn't suitable or you want to cancel your order, just contact us and we'll be able to cancel your order with no charge.

 

Change Or Cancel Your Order

We’re sorry but in most circumstances we are unable to amend an order once it’s placed.

   •     If you wish to add items then please place a new order via the website. Dependent upon the status of your order we may be able to change some details, remove items or cancel the order prior to despatch – if this is a requirement then please Contact us or call 017687 78711 and we’ll do our best to help.

   •     If you wish to exercise your rights to cancel under the Consumer Rights Act 2015 you will need to inform us in writing, either in a letter, email or by filling in the form on the reverse side of the delivery note, within 14 days of the delivery.* We will then refund the outward postage costs but you will need to pay to get the goods back to us.

   •     We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied (in most cases refund requests are actioned within 3 working days from receipt but during busy periods this may take up to 5-7 working days).

*This may not apply for special orders taken on behalf of the customer.

 

Missing, Incomplete Or Damaged Orders

If your order hasn't arrived within a reasonable timeframe, or arrives incomplete or damaged, then please Contact us or call 017687 78711 so we may investigate on your behalf.

If you prefer, you can also return damaged goods to us via the returns methods listed below or directly through any of our shops.

Returns: No Hassle Promise

The simplest and quickest way to return an online order is via our stores. For details of your nearest store please click here Store Finder

   •     If the item received is not quite as expected, the quickest way to receive an exchange is to visit the website, check availability and place a new order. Then complete the returns form on the back of the invoice that came with your order and return the unwanted item for a refund. Please send the item to the Returns Department at the address below within 14 days of delivery.

   •     For unwanted items it should be in new condition, with the original packaging, labelling and a receipt. A refund request will usually be actioned within 3 working days from receipt. Please note, for unwanted items all return postage charges are to be met by the customer.

   •     If you are returning goods that are faulty or incorrect return postage charges will be refunded.

   •     We recommend that items being returned be sent via insured, trackable delivery for your protection. Please note all warranty returns must be clean and free from dirt and mud to comply with the current Health and Safety Regulations. Note: DVDs, videos, books, safety equipment are non-exchangeable and non-returnable, unless incorrect or defective.

Please send returns for orders placed through www.cyclewise.co.uk to:

Cyclewise.co.uk  - Returns

Whinlatter Forest

Braithwaite

Keswick

Cumbria

CA12 5TW

 

 

 

Cookie Policy

Contents

   •     What are cookies?

   •     Our cookies policy

   •     Disclaimer

What Are Cookies?

Cookies are very small text files that are stored on your computer when you visit certain web pages. Here at cyclewise.co.uk we use cookies to keep track of what you've placed in your shopping bag and to remember you when you return to the site.

Our cookies don't contain any sensitive information, such as your name, address or payment details.

To place orders on cyclewise,co.uk, you will need to have cookies enabled. If you don't wish to have cookies enabled, you'll still be able to browse the site, but you won't be able to place an order.

 

We are providing this information to ensure that you are fully aware of the cookies that we employ, in order to comply with recent changes in EU legislation. We aim to be open, honest and transparent every step of the way.

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Our Cookies Policy

We use cookies to deliver the best shopping experience we can, continuously aiming to develop and improve our site.

None of the cookies used by either ourselves or our trusted 3rd parties store sensitive information about you.

Please find below the list of cookies that we use here on cyclewise.co.uk.

Cookie Name

 

Disclaimer

Any links to external websites are provided for your information. Please note that we cannot be held responsible for the content of external websites.

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Privacy Policy

We treat your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We keep it on a secure server and we fully comply with all applicable UK Data Protection and consumer legislation.

When you shop on this Website, you need to input Personal Information such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country where your computer is located, the pages of our website that were viewed during your visit, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We use your information only for the following purposes:

   •     Processing your orders;

   •     For statistical or survey purposes to improve this Website and its services to you;

   •     To serve website content to you;

   •     To administer this website;

   •     If you consent, to notify you of products or special offers that may be of interest to you.

We may contact you for any of the above purposes whether by telephone, email or in writing.

When you create a shopping account you will be given the option to receive information from us by post or e-mail, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick or untick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by following the unsubscribe link in our emails or telephoning us on 017687 78711. We are open 9:00 - 17:00 Mon - Sun

We will not release your Personal Information to any company outside of Cyclewise for mailing or marketing purposes unless you have given your consent.

Be aware that if requested by the police or a government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

When entering any of our contests or prize draws, you provide your name, email address and mailing address. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use this Website. Please check back frequently to see any updates or changes to our privacy policy.

For the purposes of the Data Protection Act 1998, the Data Controller is Cyclewise at the address below. Questions regarding this Policy should be directed to the same address

Cyclewise.co.uk Manager

Whinlatter Forest

Braithwaite

Keswick

Cumbria

CA12 5TW

Alternatively, send us an email at websales@cyclewise.co.uk or give us a call on 017687 78711.

 

Course booking terms and conditions

and cancellation policy

 

Effective from 19th November 2015. Please note these ‘Terms and Conditions’ may be subject to change without notice.

 

Booking

1  For current course costs and dates, please refer to our website.

2  Before booking onto the course, please ensure you have read the course content, to ensure the course will meet your training needs and that you are able to meet pre-requisites, where stated.

3  All candidates must be 18 years or over for our leadership qualification and courses. For family or private courses, any under 18 years must be accompanied by a paying adult.

4  If a course booking is made by an individual, other than the course participant, it is the responsibility of that individual to ensure the candidate is suitable for the course and has the relevant experience.

5  Upon receipt of your booking and subsequent payment online, you will immediately receive a follow up email that will require you to complete a Course Participant Form. Once you have completed and returned this form to us we will email you the Joining Instructions for the course.

Important note: Cyclewise’s acceptance of your booking brings into existence a legally binding contract between us on these terms and conditions. Any term sought to be imposed by you in any purchase order or correspondence will not form part of the contract.

 

Purchase Orders

•   Purchase orders may be accepted in lieu of payment at time of booking at Cyclewise's sole discretion. Please contact us direct on Tel 017687 78711.

•   Acceptance of purchase orders is subject to Cyclewise's prior approval for credit terms. Customers must ensure prompt payment of our pro-forma invoice to guarantee their place on the course.

•   Purchase orders shall not be accepted from any customer at any time during which the customer's account is placed on "stop" due to default.

 

Invoicing and payment

•   Course fees are payable upon booking unless a valid, authorised Purchase Order is provided and accepted.

•   Pro Forma Invoices will be sent via email to the name and email address provided and must be paid within 21 days of the invoice date or not later than 1 working day prior to the start of the course, whichever date occurs soonest (the “due date”).

•   Payment must be made in pounds Sterling by cheque, credit/debit card or BACS.

•   If any amount properly due to Cyclewise under or in connection with these terms and conditions remains outstanding beyond the due date Cyclewise may:

•   a. charge interest on the overdue amount at the rate of 8% per annum above the base rate of Lloyds Bank PLC from time to time (which interest will accrue daily until the date of actual payment, be compounded quarterly, and be payable on demand); or

•   b. claim interest and statutory compensation pursuant to the Late Payment of Commercial Debts (Interest) Act 1998).

 

Course attendance and certification

•   Candidates will receive joining instructions via email to the email address provided.

•   It is the responsibility of the individual completing the course booking online to ensure joining instructions are received by the candidate. Instructions will be sent via email to the email address provided at the time of booking, unless otherwise specified on the Course Participant Form.

•   If the joining instructions are not received, it is the responsibility of the individual who completed the course booking to contact Cyclewise Training to arrange for them to be reissued.

•   Failure to attend the course will result in the full cost being incurred.

•   Cyclewise will send all correspondence primarily via email to the email address provided at the time of booking. If alternative details are received after the booking form has been submitted, they will supersede the original details and all future correspondence will be sent to the new address.

•   Where applicable, no certificate(s) shall be issued whilst there is an outstanding balance (including interest on overdue balances and statutory compensation) due to Cyclewise.

•   It may be necessary, for reasons beyond the control of Cyclewise, to change the content and timing of the programme, the date, the venue or the tutor.

 

Cancellations and Amendments

•   All requests for cancellations and/or transfers must be received in writing via email to support@cyclewise.co.uk.

•   Changes will become effective on the date of written confirmation being received.

•   The appropriate cancellation charge will apply based on the cost of your booking, as shown below.

•   *excluding extenuating circumstances which will be charged at Cyclewise’s discretion.

 

Calendar days notice before the start date of the course

Refund applicable

29 calendar days or more

Full refund minus a £10 exc VAT administration fee

Between 15 and 28 calendar days (inclusive)

50% refund minus a £10 exc VAT administration fee

Between 1 and 14 calendar days (inclusive)

No refund will be given

Failure to attend

Treated as late cancellation and no refund given

 

•   In the event of an individual named on the booking form cannot attend, we will accept substitution of another suitable delegate on the condition that written notification of the substitution has been received by us prior to the course date.

•   If the individual named on the booking form is unable to attend, and cannot or does not wish to transfer their place to another candidate, a percentage of the fee paid may be accepted as payment towards a place on the same or another course that takes place within 6 months following the originally booked event. The amount of the course fee transferred is displayed below. 

 

Calendar days notice before the start date of the course

Fee to transfer to a new course

29 calendar days or more

No fee

Between 15 and 28 calendar days (inclusive)

50% of course fee

Between 1 and 14 calendar days (inclusive)

No transfer available. No refund given.

Failure to attend

Treated as late cancellation and no fee will be transferred

 

•   In the event of there being insufficient numbers booked onto a course Cyclewise reserves the right to cancel or postpone the course.

•   In the event of cancellation of a course by Cyclewise, we will endeavour to inform all participants two weeks before the course is due to take place, although please be aware that this is not always possible. All course fees paid will be reimbursed in full, or the payment will be transferred in full to another Cyclewise course. Cyclewise shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.

 

Course Provisions

•   Accommodation, food and travel are the responsibility of the candidate.

•   Your bicycle and equipment is you own responsibility. We accept no responsibility for any damage/loss or theft of bicycles or other equipment, or injury to the candidate.

 

Extenuating Circumstances

•   If you are unable to attend any of the course due to extenuating circumstances you must inform Cyclewise in writing.

•   If you were unable to attend due to illness you must provide evidence in the form of a doctor's note.

 

Force Majeure

•   Cyclewise shall not be liable to refund of fees or for any other penalty should courses be cancelled due to war, fire, strike lock-out, industrial action, tempest, accident, civil disturbance or any other cause whatsoever beyond their control.

 

Entire Agreement

 These terms and conditions, together with the current Cyclewise website prices, course details and Cyclewise contact details, set out the whole of our agreement relating to the supply of the course and associated materials and services to you by Cyclewise. These terms and conditions cannot be varied except in writing signed by a Director of Cyclewise. In particular, no terms and conditions incorporated within your purchase order and nothing said by any person on behalf of Cyclewise should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods or services offered for sale by Cyclewise. Cyclewise shall have no liability for any such representation being untrue or misleading.